Shipping Policy

Effective Date: 21 April, 2026

1. Introduction

At Sauna Health Plus ("we," "us," or "our"), we are committed to providing a seamless, transparent, and reliable shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, saunahealthplus.com.

Sauna Health Plus is owned and operated by Sauna Health Plus LLC.

2. Shipping Destinations

Countries We Ship To:

• United States (Primary Market)

Future Expansion:

• We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

• Standard Shipping: Free shipping on most orders (including large sauna units)
• Any order with an exception will have this on the product page and at checkout.

No Hidden Fees:

• All shipping costs are calculated and displayed at checkout. There are no hidden charges.
• Local taxes at checkout still apply when required by law.

4. Order Processing Time

Processing Time:

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Order Cut-Off Time:

• Orders placed before 5:00 PM (PST) will begin processing the same day.
• Orders placed after 5:00 PM (PST) will begin processing the next business day.

Weekend and Holiday Orders:

• Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

• Standard Shipping (USA): 3–9 business days
• If an item needs extra time, the product page will show a note. That note will override the general timing above.

Important Notes:

• Delivery times are estimates and may vary due to factors beyond our control, such as:
  • Carrier issues;
  • Customs delays;
  • Weather conditions; or
  • Manufacturer processing times.

6. Shipping Methods and Carriers

Carriers We Use:

• UPS
• FedEx
• USPS
• Freight carriers (for large items)

Shipment Tracking:

• All orders include tracking information.
• Tracking details are emailed once your order has been shipped.

 Insurance:

• All shipments are insured against damage or loss.
• If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

• After your order has been shipped, to help track your package, you will receive an email containing:
  • Tracking number
  • Carrier name
  • Tracking link

How to Track Your Order: 

• Visit https://saunahealthplus.com/track-order or the Carrier’s website.
• Enter your tracking number to view the status and estimated delivery date.

Assistance: 

• If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Guidelines

Curbside Delivery:

• Large items are delivered to your driveway or curb unless customer has paid for white glove delivery.
• For curbside delivery, the carrier will NOT bring items inside your home.

Customer Responsibility:

• Ensure someone is available to receive delivery.
• Arrange help for moving heavy items.

Delivery Appointments:

• Freight carriers may contact you to schedule delivery.

9. Delivery Issues

Delayed or Lost Packages

• Delayed Delivery: 
  • If your package is delayed beyond the estimated delivery time, please email us at support@saunahealthplus.com or call +1 (253) 448-7133.
• Lost Package: 
  • If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

Damaged Packages

• Reporting Damage: 
  • If your package arrives damaged:
    • Take photos of the damaged packaging and items.
    • Contact us within 7 days at support@saunahealthplus.com.
• Resolution:
  • We will work with you to arrange a replacement or refund as appropriate.

10. Missing Items

Reporting Missing Items:

• If any items are missing from your order:
  • Contact us within 7 days of delivery.
  • Provide order number and item details.

Resolution:

• We will resolve the issue promptly by sending the missing item(s) or offering a refund.

11. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

Return Shipping: Customer pays return shipping unless the item is defective or not as described.

 Refund Timing: Refunds are processed to the original payment method within 7 days after we receive the return.

12. Incorrect Address

Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

• If a package is returned to us due to an incorrect address:
  • We will contact you to arrange reshipment.
  • Additional shipping charges may apply.

13. Contact Information

For shipping inquiries:

• Email: support@saunahealthplus.com 
• Phone: +1 (253) 448-7133
• Address: 100 N Howard St Ste R, Spokane, Washington 99201, United States of America
• Service Hours: Monday to Friday, 9.00 AM – 5.00 PM (PST)

14. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

Thank you for shopping with Sauna Health Plus!

We appreciate your business and are committed to providing you with exceptional service.